BABY PIONEERS is an online business whose mission is to provide unique baby accessories and gifts to our passionate community of customers all over the world. All our products are imported from overseas directly to your door.
We do NOT hold any stock. Our stock is held overseas due to more efficient logistics and more central to the rest of the world.
We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy. Our Refund Policy applies to all purchases made online at www.babypioneers.com
Change of Mind
If you have simply changed your mind we do provide refunds however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
- in saleable condition;
- unused with all original packaging;
- returned to us with any gift or bonus received with the merchandise (if applicable);
- not subject to the exclusions listed below; and
- the exchange or refund is sought within 15 days of delivery.
If the item you received is faulty, please contact our support center by emailing firstname.lastname@example.org and give us your order number, your name and address, details of the product (quantity, SKU), and the reason for return. We will then advise you regarding the return process.
- Please email@example.com
- After we have confirmed your desire to return the item, please RE-PACK THE ITEM IN ITS ORIGINAL PACKAGING with labels and tags still attached.
- POST YOUR ITEMS TO A GIVEN ADDRESS AT YOUR OWN EXPENSE. We advise the return goods by Post Office shipment facility rather than couriers like DHL, UPS, which may cost much more.
- As soon as we have your return, we will issue a full refund.
- We’ll send you an email to confirm your return has been received and that your refund has been processed.
- You can expect to receive your refund WITHIN 7 DAYS of your package return depending on your bank. However, in many cases you will receive a refund more quickly.
If the item has been continually used, it is not considered faulty. You must report defective as soon as it is received.
No exchanges for other products once they are received or have processed.
Full refunds are strictly NOT available under the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- If we already have processed your order for shipping and it is already sent and is in transit.
- If the item has already been used
- Wear and tear of the item and if it is not been maintained properly
- Other exceptional circumstances outside the control of Baby Pioneers
- After the 15 day return policy
We may on occasions have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:
- An incorrect shipping address was entered at checkout
- The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
- The package was refused by the recipient
Baby Pioneers is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages however can dispatch another one in replacement. If your package has been lost in transit, please contact your local post office to file a claim.
Privacy When Making a Return
Baby Pioneers is committed to protecting your privacy.
Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
If you wish to make a return under our Refund Policy please contact firstname.lastname@example.org
By purchasing from our store you solemnly AGREE to our refund policy.